- Customer must notify ProClubGear.com by e-mail at firstname.lastname@example.org or by CALLING 323-394-1193, within seven (7) days of receiving your order.
- Product must be returned with delivery confirmation and reshipping charges paid by customer, unless otherwise established.
- No CREDITS or REFUNDS for RETURN SHIPPING CHARGES. It is recommended that you send all returns back via UPS (it's faster and safer).
- Return your package insured and postage paid. You will be responsible for reshipping charges if you request that we replace or exchange an item. NO CREDITS or EXCHANGES FOR any MERCHANDISE MORE THAN 30 DAYS AFTER PURCHASE.
Secure Online Transactions
- ProClubGear.com is committed to utilizing the best commercially available technology and procedures to protect the security of your online transactions. We encourage you to carefully review our policies below and contact us if you have further questions. The security of your information, transactions, and money is our primary concern, so we make secure online transactions our top priority at ProClubGear.com.
- ProClubGear.com automatically encrypts your confidential information using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available). Before you enter your information, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. WE DO NOT RETAIN YOUR CREDIT CARD NUMBER, just the LAST FOUR DIGITS. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.
- Why is a "Confirmed Address" needed to receive goods?
A "confirmed address" is the address at which you receive your monthly credit card bill and, therefore, provides an increased level of security for your credit card purchase. This process is part of our guard against fraudulent purchases.
- PayPal Users: If you want to use PayPal to purchase your merchandise, first go to paypal.com and add a credit card to your PayPal account. PayPal will confirm that the address is the same as the one that your credit card company has on file, providing ProClubGear.com with further assurance that the purchase is valid. If you have trouble using PayPal, call 323-964-1731 and leave your Name, Phone Number and tell us you want to make your purchase using PayPal. We will email a PayPal Invoice to you for the cost of your order.
- All orders processed Monday - Friday; shipped on Wednesday; warehouse is closed Saturday, Sunday and major holidays.
- All orders processed on the website only, warehouse is not open to the public.
- We do not ship to P.O. boxes.